Delivery, dispute and refund policy

Effective October 22, 2026 · Version 2026-10-22-v1

LSB BUSINESS LLC fulfills each campaign within the geography, schedule, and delivery window shown before checkout. Data leads use the confirmed data delivery destination; calls and transfers use the confirmed routing phone number. No physical product is shipped.

You can pause or stop a campaign at any time from your account or by calling 561-887-8736. Nothing is deducted for calls, leads or transfers that were not delivered, and funds already on your balance stay there for future deliveries.

Funds added to your prepaid balance are non-refundable and cannot be withdrawn or transferred to another account; they can only be used for deliveries. The full terms are in the Billing Policy at account.healthleadexchange.com/terms/billing.

Every call is recorded. You can dispute a billed call from your account within 72 hours, for example if no consumer was on the line, the call dropped before connecting, the consumer was outside your requested states, or the call duplicated one you already received. We review each dispute against the recording, and approved disputes are credited back to your balance. A call where the consumer was on the line and your agent took their information is final, and delivered units are not credited solely because they did not result in a sale or enrollment.

Disputes and campaign changes are reviewed by LSB BUSINESS LLC. Submitting a dispute does not itself change the recorded payment or campaign status.